# Visual Studio - Information for Support

When contacting Aikido Support about the Visual Studio IDE plugin, please include the information below. This helps us diagnose issues faster and avoid unnecessary back and forth.

### Issue reproducibility

* Is the issue consistently reproducible?
* Does it occur with a single file or with multiple files?
  * If possible share the file with us
* [Did you check connection to Aikido platform?](https://help.aikidogov.us/ai-and-dev-tools/ide-plugins-overview/troubleshooting/troubleshooting-ide-plugin-connectivity)

### Plugin & Repository information

* [Plugin version (instructions below)](https://help.aikidogov.us/ai-and-dev-tools/ide-plugins-overview/troubleshooting/visual-studio-information-for-support#visual-studio-version-details)
* Operating System
* IDE Version
* Link to repository in Aikido
* Usage of Docker, WSL or any other remote development environment

### Enable local scanning logs

1. Open Tools > Aikido.
2. Enable Show Local Scanning Output in Logs.
3. Reproduce the issue.
4. Copy and send the relevant log output.

<figure><img src="https://help.aikidogov.us/_assets/6e8f4df0dc5d/image-203.png" alt=""><figcaption></figcaption></figure>

### Visual Studio version details

1. Open Help > About Microsoft Visual Studio.
2. Click Copy Info.
3. Share the copied information so we can verify the exact Visual Studio and extension versions.

<figure><img src="https://help.aikidogov.us/_assets/a2c6e0daebd2/image-1-7.png" alt=""><figcaption></figcaption></figure>

Providing all of the above allows us to identify IDE, plugin, or environment specific issues more efficiently.